Delivery

 
 


We can deliver your goods to any address, whether your home, place of work or a friend's address. Please ensure you complete the desired delivery address during the checkout process. Please note we can only deliver to a business address within Russia.

Please note that for security reasons, all our deliveries are tracked and require a signature at point of delivery. If you are unable to accept the delivery, you will be left instructions on how to retrieve your parcel. If you have any problems with your delivery, please contact customer care team at customercare@sunuva.com or by telephoning our team on +44 (0)800 7789 789.



Delivery Charges

Free UK standard delivery is available on all orders over £40. Customers in Europe and Rest of World can receive free shipping on all orders over £100 / $150 / €130!

UK Delivery

  • Free Standard Delivery (2-3 Days) on orders above £40
  • Standard Delivery (2-3 Days) £3.95
  • Next Day Delivery (24 Hours) £7.95 (Must be placed before midday Mon-Thur) Please note for orders placed on Friday, DHL will not deliver until the next Monday. 
  • DHL Delivery (1-3 Days) £19.95


Tracking Your Order

You are able to track your delivery by using the tracking number supplied on your despatch confirmation. This will either be a Royal Mail or DHL tracking number. You can use the tracking tools available www.royalmail.com/track-trace and www.dhl.co.uk/en/express/tracking. If we cannot fulfil your order within 5 working days of your payment we will notify you of this situation and you will be entitled to a refund if you do not wish to wait any longer for the goods.



Delivery Information

All our UK standard deliveries are shipped via Royal Mail. Our next day deliveries are shipped via DHL, using their Express Next Day Service. Please note that this service is only guaranteed if orders are placed before midday from Monday to Friday. We generally aim to despatch your goods within 4 working days from the time of your payment. 

All our International standard deliveries are shipped via DHL. For International orders, delivery times will vary accordingly by destination and delivery service selected. Please see the table below for delivery times provided by our delivery partners. Please note the times provided are an indication of transit time, once your order has been despatched. Sunuva asks international customers to note that we cannot be held responsible for delays in transit caused by customs and import procedures.

 

Destination Royal Mail Delivery  DHL Delivery
UK 2 - 3 days 1 day
Europe   1 - 3 days
North America inc USA   2 - 3 days
South America   3 - 4 days
Middle East   1 - 2 days
Asia   2 - 3 days
Africa   2 - 3 days
Australasia   2 - 3 days