Sunuva Limited ("we" or "us") are committed to protecting and respecting your privacy.
This policy (together with our terms of website use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Sunuva Limited of 59 Goldney Road, London, W9 2AR.
|Cookie Issuer||Purpose of cookie||Intrusiveness of Cookie|
|Google™ Analytics||To enable your visit to our site to be logged anonymously for the purpose of website statistics.||Very Low|
|Sunuva||To enable storing of your visit session data, including storing of basket contents and maintaining your logged in status.||Very Low|
|Who's On™||To enable our live chat facility to operate and to allow our chat operators to identify your previous queries.||Low|
|Triggered Messaging||To enable our basket abandonment service to email you if your shopping session ends prematurely. This cookie allows our system to identify you to tailor any messages we may send you.||Medium|
We may collect and process the following data about you:
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
All information you provide to us is stored on our secure servers. Sunuva payment pages are held on Worldpay™ secure servers. Worldpay is a popular and established Internet payment gateway. Any payment transactions will be encrypted using SSL technology. Worldpay™ employs encryption and firewalling techniques to provide the maximum security against fraud and hackers. For more information about Worldpay™ products or systems, please visit www.worldpay.com.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We use information held about you in the following ways:
We may also use your data to provide you with information about Sunuva goods and services, which may be of interest to you, or we may contact you about these by post or telephone. We may contact you by electronic means (e-mail or SMS) or via post, with information about our goods similar to those, which were the subject of a previous sale to you.
We may disclose your personal information to any member of our group. We may disclose your personal information to third parties:
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise the right at any time by contacting us at firstname.lastname@example.org.
Our site may, from time to time, may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10.00 GBP to meet our costs in providing you with details of the information we hold about you.
Alternatively, you can telephone our customer care team on +44 (0)800 7789 789.