Customer Service

Delivery

PLEASE NOTE: During sale periods where demand is exceptionaly high, we are not able to offer our usual next day delivery service. We thank you for your patience. 

We can deliver your order to any address, except in Russia which must be delivered to a business address. Please ensure you complete the desired delivery address during the checkout process. 

Please note that for security reasons, all our deliveries are tracked and require a signature at the point of delivery. If you are unable to accept the delivery, you will be left instructions on how to retrieve your parcel. If you have any problems with your delivery, please contact customer care team at [email protected] or by telephoning our team on +44 (0)800 7789 789.

Delivery Charges

Free UK standard delivery is available on all orders over £50. Free shipping is available for customers in Europe* on all orders over €70. Customers in the Rest of World can receive free shipping on all orders over £100 / $150 / €130. (Excl. orders to Hong Kong SAR China) Orders placed on the weekends or public holidays will be processed on the next working day. 

UK Delivery
Free Standard Delivery (3-5 days) on orders above £50
Standard Delivery (3-5 days) £3.95
Next Working Day Delivery (24 hours) £7.95 (Must be placed before midday Mon-Thurs)

Europe Delivery
DHL Delivery (1-3 Working days) £14.95

DPD Europe (2-5 working days) *Free Standard Delivery on orders over €70 - countries included are Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

Worldwide (inc USA) Delivery 
DHL Delivery (1-3 Working days) £19.95

Please note due to increased pricing from DHL specificaly for Singapore and Hong Kong region, the delivery charge is £30 and free delivery threshold is £150. 

Click and Collect

We also offer a Click & Collect service for your convenience. Please CLICK HERE to read more info.

Tracking Your Order

You are able to track your delivery by using the tracking number supplied on your despatch confirmation. This will either be a Royal Mail or DHL tracking number. You can use the tracking tools available www.royalmail.com/track-trace and www.dhl.co.uk/en/express/tracking. If we cannot fulfil your order within 5 working days of your payment we will notify you of this situation and you will be entitled to a refund if you do not wish to wait any longer for the goods.

Delivery Information

All our UK standard deliveries are shipped via Royal Mail. Our next working day deliveries are shipped via DHL, using their Monday to Friday. We generally aim to despatch your goods within 4 working days from the time of your payment. DHL UK Next Day delivery must be placed before midday Monday to Thursday.

All our International standard deliveries are shipped via DHL. For International orders, delivery times will vary accordingly by destination and delivery service selected. Please see the table below for delivery times provided by our delivery partners. Please note the times provided are an indication of transit time, once your order has been despatched. Sunuva asks international customers to note that we cannot be held responsible for delays in transit caused by customs and import procedures.