Delivery
For standard delivery , the cost is £4.95 for most UK areas, but the following areas will be £6.95 (Northern Ireland, Scottish Islands and Highlands, channel isles, Scilly isles ad isle of Man and Isle of Wight).
We aim to dispatch your goods within 3 working days of receipt of your order, excluding weekends and bank holidays, although it is usually sooner than this (there may be delays in sale periods).
Orders placed on the weekends or public holidays will be processed on the next working day.
- UK Standard Delivery- All orders should be received within 3-5 days excluding weekends and bank holidays ((there may be delays in sale periods).
To ensure that your order reaches you safely, all packages are tracked and require a signature at the point of delivery. If you are unable to accept the delivery, the courier will leave instructions on how to retrieve your parcel. Should you have any problems with your delivery, please contact our Customer Care team at [email protected].
Delivery Charges
UPDATE: Please note that due to the exit of the United Kingdom from the European Union, our shipping prices have been updated to reflect additional courier costs.
Countries not listed below, shipping cost will be determined at checkout.
Zone 1: Austria, Belguim, Czech Republic, France, Germany, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, Spain.
Zone 2: Balearic Islands (Spain), Bulgaria, Croatia, Denmark, Greece, Norway, San Marino (Italy), Poland, Portugal, Sweden, Switzerland.
Zone 3: Canada, Mexico, United States of America.
Zone 4: Canary Islands (Spain), Cyprus, Gibraltar, Latvia, Lithuania, Turkey, Ukraine.
Zone 5: Australia, Bahrain, Bangledesh, Bhutan, Brunei, China, Egypt, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kuwait, Macau, Malaysia, Malta, New Zealand, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, UAE, Vietnam.
Zone 6: Antiga & Barbuda, Bahamas, Barbados, Bermuda, Brazil, British Virgin Islands, Cayman Islands, Chile, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Guatemala, Guyana, Jamaica, Netherlands-Antilles, St Vincent & Grenadines, South Africa, St Lucia, Turks & Caicos.
Zone 7: Cape Verde, Fiji, Grenada, Ivory Coast, Madagascar, Maldives, Mali, Marshall Islands, Mauritius, Morocco, Seychelles.
Tracking Your Order
Once your order has been dispatched, you will receive a dispatch confirmation email. You are able to track your delivery by using the tracking number supplied on this confirmation email. This will either be a Royal Mail or DHL tracking number.
With your tracking code, you can use the tracking tools available at Royal Mail Trace & Trace, DHL Tracking, DPD (UK) - Help , Parcel Tracking UK | Track My Parcel | Evri
UK customers, click HERE for Royal Mail.
International customers, click HERE for DHL tracking.
Further information
All our International standard deliveries are shipped via DHL Express. For International orders, delivery times will vary accordingly by destination and delivery service selected. Please see the table above for delivery times provided by our delivery partners. Please note the times provided are an indication of transit time, once your order has been dispatched.
We aim to dispatch your goods within 3 working days of receipt of your order, excluding weekends and bank holidays, although it is usually sooner than this (there may be delays in sale periods).
Orders placed on the weekends or public holidays will be processed on the next working day.
- UK Standard Delivery- All orders should be received within 3-5 days excluding weekends and bank holidays ((there may be delays in sale periods).
To ensure that your order reaches you safely, all packages are tracked and require a signature at the point of delivery. If you are unable to accept the delivery, the courier will leave instructions on how to retrieve your parcel. Should you have any problems with your delivery, please contact our Customer Care team at [email protected].
Delivery Charges
UPDATE: Please note that due to the exit of the United Kingdom from the European Union, our shipping prices have been updated to reflect additional courier costs.
| Destination | Courier | Processing & Despatch Time | Delivery Time | Cost |
| United Kingdom (Excl. Northern Ireland, Scottish Islands and Highlands, channel isles, Scilly isles ad isle of Man and Isle of Wight) | Royal Mail DHL Express Evri | within 3 working daysof receipt of your order | 2 - 3 working days | From £4.95 |
| Northern Ireland Scottish Highlands | Royal Mail DHL Express Evri | 2 - 3 working days | From £6.95 | |
| Hebrides Orkney Islands Isle of Man Channel Islands | 2 - 3 working days | From £6.95 | ||
Zone 1: EU 1 | DHL Express Europe | up to 5 working days | Delivery calculated at checkout | |
| Zone 2: EU 2 | up to 5 working days | |||
| Zone 3: Americas | DHL Express Worldwide | up to 5 working days | Delivery from £24.95 under £580 ($800) spend from £49.95 over £580 ($800) spend | |
| Zone 4 | up to 7 working days | Delivery calculated at checkout | ||
| Zone 5 | ||||
| Zone 6 | ||||
| Zone 7 |
Countries not listed below, shipping cost will be determined at checkout.
Zone 1: Austria, Belguim, Czech Republic, France, Germany, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, Spain.
Zone 2: Balearic Islands (Spain), Bulgaria, Croatia, Denmark, Greece, Norway, San Marino (Italy), Poland, Portugal, Sweden, Switzerland.
Zone 3: Canada, Mexico, United States of America.
Zone 4: Canary Islands (Spain), Cyprus, Gibraltar, Latvia, Lithuania, Turkey, Ukraine.
Zone 5: Australia, Bahrain, Bangledesh, Bhutan, Brunei, China, Egypt, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kuwait, Macau, Malaysia, Malta, New Zealand, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, UAE, Vietnam.
Zone 6: Antiga & Barbuda, Bahamas, Barbados, Bermuda, Brazil, British Virgin Islands, Cayman Islands, Chile, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Guatemala, Guyana, Jamaica, Netherlands-Antilles, St Vincent & Grenadines, South Africa, St Lucia, Turks & Caicos.
Zone 7: Cape Verde, Fiji, Grenada, Ivory Coast, Madagascar, Maldives, Mali, Marshall Islands, Mauritius, Morocco, Seychelles.
Tracking Your Order
Once your order has been dispatched, you will receive a dispatch confirmation email. You are able to track your delivery by using the tracking number supplied on this confirmation email. This will either be a Royal Mail or DHL tracking number.
With your tracking code, you can use the tracking tools available at Royal Mail Trace & Trace, DHL Tracking, DPD (UK) - Help , Parcel Tracking UK | Track My Parcel | Evri
UK customers, click HERE for Royal Mail.
International customers, click HERE for DHL tracking.
Further information
All our International standard deliveries are shipped via DHL Express. For International orders, delivery times will vary accordingly by destination and delivery service selected. Please see the table above for delivery times provided by our delivery partners. Please note the times provided are an indication of transit time, once your order has been dispatched.
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