Customer Service

Delivery Information

For standard delivery , at a cost of £4.95, we aim to dispatch your goods within 3 working days of receipt of your order, excluding weekends and bank holidays, although it is usually sooner than this. 
Orders placed on the weekends or public holidays will be processed on the next working day. 

Our UK Next Day Delivery service is available at a cost of £9.95 for any order. Orders must be placed before 12 noon to qualify. We also offer a Saturday UK Delivery service at a cost of £13.95.
We cannot offer an expedited service outside of the United Kingdom.

 - UK Standard Delivery- All orders should be received within 3-5 days excluding weekends and bank holidays.
 - UK Next Day Delivery - qualifying orders placed before 12 noon on a Friday will be delivered on Monday. Excludes national bank holidays.
 - UK Next Day Delivery - qualifying orders placed on Saturday or Sunday will be delivered on Tuesday. Excludes national bank holidays.
 - Saturday Delivery - qualifying orders must be placed by 12 noon on a Friday. Excludes national bank holidays.

To ensure that your order reaches you safely, all packages are tracked and require a signature at the point of delivery. If you are unable to accept the delivery, the courier will leave instructions on how to retrieve your parcel. Should you have any problems with your delivery, please contact our Customer Care team at [email protected].

Delivery Charges

UPDATE: Please note that due to the exit of the United Kingdom from the European Union, our shipping prices have been updated to reflect additional courier costs.

Destination Courier Processing & Despatch Time Delivery Time Cost
United Kingdom
(England, Wales, Scotland)
Royal Mail Next Working Day
DHL Express
1 working day 1 working day £9.95
United Kingdom
(England, Wales, Scotland)
Royal Mail Tracked 48
DHL Express
within 3 working days
of receipt of your order
2 - 3 working days
Free delivery over £120
from £4.95 under £120 spend
Northern Ireland
Scottish Highlands
DHL Express 2 - 3 working days
Free delivery over £120
from £9.95 under £120 spend
Orkney Islands
Isle of Man
Channel Islands
2 - 3 working days
Free delivery over £120
from £15.95 under £120 spend

Zone 1: EU 1

DHL Express Europe up to 5 working days
Delivery calculated at checkout
Zone 2: EU 2

up to 5 working days

Zone 3: Americas DHL Express Worldwide up to 5 working days Delivery from £24.95 under £580 ($800) spend
from £49.95 over £580 ($800) spend
Zone 4 up to 7 working days
Delivery calculated at checkout
Zone 5
Zone 6
Zone 7

Countries not listed below, shipping cost will be determined at checkout.
Zone 1:
Austria, Belguim, Czech Republic, France, Germany, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, Spain.
Zone 2: Balearic Islands (Spain), Bulgaria, Croatia, Denmark, Greece, Norway, San Marino (Italy), Poland, Portugal, Sweden, Switzerland.
Zone 3: Canada, Mexico, United States of America.
Zone 4: Canary Islands (Spain), Cyprus, Gibraltar, Latvia, Lithuania, Turkey, Ukraine.
Zone 5: Australia, Bahrain, Bangledesh, Bhutan, Brunei, China, Egypt, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kuwait, Macau, Malaysia, Malta, New Zealand, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, UAE, Vietnam.
Zone 6: Antiga & Barbuda, Bahamas, Barbados, Bermuda, Brazil, British Virgin Islands, Cayman Islands, Chile, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Guatemala, Guyana, Jamaica, Netherlands-Antilles, St Vincent & Grenadines, South Africa, St Lucia, Turks & Caicos.
Zone 7: Cape Verde, Fiji, Grenada, Ivory Coast, Madagascar, Maldives, Mali, Marshall Islands, Mauritius, Morocco, Seychelles.


Tracking Your Order

Once your order has been dispatched, you will receive a dispatch confirmation email. You are able to track your delivery by using the tracking number supplied on this confirmation email. This will either be a Royal Mail or DHL tracking number.

With your tracking code, you can use the tracking tools available at Royal Mail Trace & TraceDHL Tracking.
UK customers, click HERE for Royal Mail.
International customers, click HERE for DHL tracking.


Further information

All our International standard deliveries are shipped via DHL Express. For International orders, delivery times will vary accordingly by destination and delivery service selected. Please see the table above for delivery times provided by our delivery partners. Please note the times provided are an indication of transit time, once your order has been dispatched.

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