Customer Service

Delivery Information

**

In light of the ongoing Covid-19 pandemic, we are following government guidelines across our process chain.
Delivery and despatch may be slower, but it is safer. 

If you have any urgent questions or order queries, please email [email protected] and we will get back to you as soon as we can.

**

All our UK deliveries are shipped via Royal Mail up to 2KG and via DHL up to 15KG and above. We aim to dispatch your goods within 5 working days of receipt of your order, although it is usually sooner than this. Orders placed on the weekends or public holidays will be processed on the next working day. 

Our UK Next Day Delivery service is available at a cost of £9.95 for any order. We cannot offer an expedited service outside of the United Kingdom.
 - Qualifying orders placed before 12 noon on a Friday will be delivered on Monday.
 - Qualifying orders placed on Saturday/Sunday will be delivered on Tuesday.
Deliveries are Monday - Friday only. Should you require a Saturday delivery, please contact [email protected]

We can deliver your order to any address (except in Russia where orders must be delivered to a business address). Please ensure you correctly complete your desired delivery address during the checkout process. 

To ensure that your order reaches you safely, all packages are tracked and require a signature at the point of delivery. If you are unable to accept the delivery, the courier will leave instructions on how to retrieve your parcel. Should you have any problems with your delivery, please contact our Customer Care team at [email protected].

Delivery Charges

Destination	Courier	Processing & Despatch Time	Delivery Time	Cost
United Kingdom (England, Wales, Scotland)	Royal Mail Tracked 24 DHL Next Working Day	1 working day	1 working day	£9.95
United Kingdom (England, Wales, Scotland)	Royal Mail Tracked 48 DHL UK Mail	1-5 working days of receipt of your order	2 - 3 working days	Free delivery over £80 from £4.95 under £80 spend
Northern Ireland Scottish Highlands	DHL UK Mail		2 - 3 working days	Free delivery over £80 from £9.95 under £80 spend
Hebrides Orkney Islands Isle of Man Channel Islands			2 - 3 working days	Free delivery over £80 from £14.95 under £80 spend
Zone 1	DHL Europe		up to 7 working days	Free delivery over £150 from £9.95 under £150 spend
Zone 2			up to 8 working days	Free delivery over £150 From £15.95 under £150 spend
Zone 3	DHL Worldwide		up to 5 working days	Free delivery over £250 from £24.95 under £150 spend
Zone 4
Zone 5			up to 7 working days	Free Delivery over £300 from £39.95 under £300 spend
Zone 6
Zone 7
Zone 8				Free Delivery over £300 from £59.95 under £300 spend

Zone 1: Austria, Belguim, Germany, Luxembourg, Netherlands, Czech Republic, France, Hungary, Ireland, Italy, Monaco, Slovakia, Slovenia, Spain.
Zone 2: Croatia, Denmark, Finland, San Marino (Italy), Sardinia/Sicily (Italy), Liechtenstein, Poland, Portugal, Sweden, Switzerland, Balearic Islands (Spain), Bulgaria, Greece, Norway, Romania.
Zone 3: Andorra, Faroe Islands, Greenland.
Zone 4: United States, Canada, Mexico.
Zone 5: Albania, Belarus, Canary Islands (Spain), Cyprus, Estonia, Gibraltar, Latvia, Lithuania, Macedonia, Melilla (Spain), Moldova, Montenegro, Iceland, Serbia, Turkey, Ukraine.
Zone 6: Australia, Bahrain, Bangledesh, Bhutan, Brunei, Cambodia, China, Egypt, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Nepal, New Zealand, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, UAE, Vietnam, Yemen.
Zone 7: Anguilla, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Cayman Islands, Central African Republic, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Kiribati, Libya, Martinique, Montserrat, Netherlands-Antilles, Saint Vincent & Grenadines, South Africa, St Lucia, Tajikistan, Turks & Caicos.
Zone 8: Algeria, American Samoa, Angola, Benin, Berundi, Botswana, Burkina Faso, Cameroon, Cape Verde, Comoros, Congo, Cook Islands, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Polynesia, Gambia, Gambon, Georgia, Ghana, Grenada, Guam, Guinea, Ivory Coast, Kazakstan, Kenya, Kyrgyzstan, Lesotho, Liberia, Madagascar, Maldives, Mali, Marshall Islands, Mauritius, Morocco, Mozambique, Seychelles, Sierra Leone, Uzbekistan.

Tracking Your Order

Once your order has been dispatched, you will receive a dispatch confirmation email. You are able to track your delivery by using the tracking number supplied on this confirmation email. This will either be a Royal Mail or DHL tracking number.

With your tracking code, you can use the tracking tools available at Royal Mail Trace & Trace, DHL Tracking.
UK customers, click HERE for Royal Mail.
International customers, click HERE for DHL tracking.

If we cannot fulfil your order within 5 working days of receiving your payment, we will notify you of this situation and you will be entitled to a refund if you do not wish to wait any longer for the goods.

Further Information

PLEASE NOTE: During promotional periods when demand can be exceptionally high, we are not able to offer our usual next day delivery service. We thank you for your patience.

All our International standard deliveries are shipped via DHL. For International orders, delivery times will vary accordingly by destination and delivery service selected. Please see the table above for delivery times provided by our delivery partners. Please note the times provided are an indication of transit time, once your order has been dispatched. Sunuva asks international customers to note that we cannot be held responsible for delays in transit caused by customs and import procedures. We are not liable for any duties and taxes incurred due to the delivery of your order.