Customer Service

Help centre

Delivery Status

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In light of the ongoing Covid-19 pandemic, we are following government guidelines across our process chain.
Delivery and despatch may be slower, but it is safer. 

If you have any urgent questions or order queries, please email [email protected] and we will get back to you as soon as we can.

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How May We Help You?

Here at Sunuva we pride ourselves on our friendly and knowledgeable customer care team. We aim to answer all of your questions by phone, email or live chat. You may find the answer to your question by reading our detailed help sections below. We've categorised our help sections to make it easier to find the information you are looking for:

Ordering

• Using the Sunuva Online Store - Placing an order for the first time, or even if you've ordered before

Frequently Asked Questions

Q. Do your products fit true to size?
A. During the development process, our products are subjected to detailed size trials to ensure our garments fit true to size. For example, our 9/10 size should fit a 10 year old child, whilst offering a slightly roomier fit for a 9 year old child.

Q. How can I pay for my order?
A. We accept Visa Credit, Visa Debit, Mastercard Credit, Mastercard Debit, American Express, Paypal, JCB (GBP only), Visa Electron (GBP only), and Maestro (GBP only).

Q. I have seen a certain style in a magazine or on a blog, but don't know the style name, can you help?
A. Yes, if you contact our customer care team at [email protected] they will gladly be of service. 

See all the answers to many more frequently asked questions here.