Customer Service

Payment Methods

Accepted Payment Methods

Our online store currently accepts the following payment methods:

Payment Information

All children's clothing within the United Kingdom is rated at 0% VAT. Sunuva charges VAT at the rate of 20% on all items such as adult clothing and accessories. All customers shopping from within the EU (up until 31st December 2020) will see prices with VAT automatically included (on those applicable products). You will receive a breakdown of VAT charges on your order confirmation.

Paying For Your Order

Payments must be made at the time of placing an order. Sunuva payment pages are held on Stripe™ secure servers and as such we do not retain any of your credit card information. Sunuva are confident this provides the most secure method of handling your payment.

Stripe™ will carry out the necessary card verification processes and we will check your contact details and availability of the goods on receipt of your order. If we are unable to supply any goods for any reason, we will inform you as soon as possible and we will provide you with a refund for these goods within 5 working days.

The price to be paid for your order is that displayed at the final checkout stage. This amount will be confirmed once you have entered the Stripe™ gateway.

Once your payment has been authorised, it will be debited. You will receive confirmation of payment and your unique order number via email. If your payment is not authorised, you may be given the opportunity to try again or use a different payment method. No payment will be deemed to have been received until we have received cleared funds. Payment will generally be charged before we despatch your order.

If you order goods from our site for delivery outside of the UK, the order may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we do not have control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

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