Customer Service

Refunds and Returns

 

We offer FREE returns for orders placed within the United Kingdom!

We are happy to refund or exchange any item within 14 days of receiving your order. When your delivery is signed for, the time and date of delivery is logged on our system. Returns outside of this time frame will be assessed on an individual basis, please contact Customer Care if your return is outside of this time frame. Please note that we can only accept returns or exchanges on goods that have been purchased directly from Sunuva.com.

 

Item condition

Items should be returned in a saleable, unworn and undamaged condition, in its original packaging with the tag attached. Returns that are damaged, soiled or altered without the tag attached, will not be accepted and will be sent back to the customer. For the purpose of hygiene, swim shorts, bikini bottoms, and swimsuits should be tried on over underwear with hygiene strips still attached. 

Exchanges

You may exchange your unwanted item(s) for a different style or size, based on stock availability. Shipping is free on the replacement item within the UK; however international orders will be subject to a shipping fee and liable for duties and taxes. All exchanges must adhere to the guidelines set out in our returns policy.

Instructions

If you are returning your order from within the UK, please use the prepaid returns label within your parcel. You can also print the label from Royal Mail's website here.

Please fill in the returns form and place inside the returning parcel and stick the prepaid returns label on your parcel. We recommend you drop it off at the Post Office and obtain proof of purchase.

For returns outside of the UK, the return costs are the customer's responsibility. Please return your order including your returns form to the below address:

Sunuva Returns
C/O Alpi UK
Miles Gray Rd
Basildon
SS14 3HJ

Receiving a refund

Your refund can only be credited to the original payment method. Shipping costs will not be refunded for any items returned under our standard returns policy.

If you are based outside the UK, any customs duties or sales taxes will not be refunded by Goldney Ltd, however we recommend that you contact your local customs office for further clarification.

Please allow up to 14 business days for any refund to be processed to your original payment method, from the date that we receive your parcel to our warehouse.

Faulty goods

Sunuva will deem goods to be faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Any items that are damaged as a result of wear and tear are not considered to be faulty. If you qualify for an exchange we will attempt to replace with the same product. If we cannot fulfil this replacement, you will receive a full refund for the item or a suitable replacement, as well as shipping costs.

 

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