Customer Service

FAQ's

Got a question? Check out our FAQs below to find some helpful answers.

If you cant find what you are looking for, you can contact our team at [email protected] or by telephone on +44 (0) 800 7789 789. 

PLACING YOUR ORDER

How do I place an order with Sunuva?
You can place an online order anytime at www.sunuva.com/us/. Please see our Placing an Order page in our help centre for a step by step guide. You may checkout and complete your purchase as a guest, or create an account to speed up the process for your visit to Sunuva next time.

How can I pay for my order?
We accept the following payment methods on Sunuva USA:

  • Credit / Debit Cards (Visa, Mastercard, American Express, Discover, JCB
  • PayPal™
  • Diners Club International
  • Maestro

What do i do if my payment has been declined?
If for any reason your payment is declined, we recommend contacting your bank or card issuer for further information.

Do you deliver to my country?
Sunuva USA delivers to all domestic states within the USA from our dedicated warehouse facility in New Jersey. We partner with the United States Postal Service who ensure the greatest care when delivering your parcel. For more information, visit our Shipping Information page.

What are the costs of shipping?
Shipping costs are $15.00 per order for all baskets under $50, or FREE shipping on baskets above $50. For more information, visit our Shipping Information page.

How do I use a discount code?
Discount codes can be entered at the basket stage. You will find a box in the lower portion of the screen. Please remember to enter your code carefully, and to click the "Apply" button. You should now see that the relevant discount has been applied to your basket. If the code does not work, please check you have entered it correctly, ensuring the case is correct. Please also check the expiry date of the discount code. If you need help with discount codes, please contact [email protected].

What do I do if my login doesn't work?
Firstly be sure that you are using the correct email address and password. If you cannot remember your password, please follow the steps below. If you still have problems logging in, you can contact our customer care team at [email protected] or by telephoning +44 (0)800 7789 789.

What do I do if I have forgotten my password?
If you've forgotten your password, you can simply click the "Forgot your password" button on the log-in screen here.

AFTER YOU’VE ORDERED

Can I make any changes or cancel to my order?
If you need to make any changes to your order please contact us as soon as possible once you have placed your order via [email protected] or by telephoning +44 (0) 800 7789 789. Changes cannot be made once you have received a dispatch notification email and you order has been sent to you.

How do I track my order?
All orders are sent via USPS Standard Delivery without tracking, you should expect your parcel within 1-3 working days after receiving your dispatch email. If your delivery takes a little longer, contact our customer care team on [email protected] or by telephoning +44 (0) 800 7789 789.

Can I return my order?
You should return your unwanted item(s) within 14 days* of receiving them. For more information, visit our Returns Policy here.

PRODUCTS & SIZING

A product I wanted is out of stock, what do i do?
If a product you were looking to purchase is now out of stock, in some instances it may be that the desired product has been discontinued, contact our customer care team at [email protected] or by telephoning +44 (0) 800 7789 789 where our team will be more than happy to help you.

What sizes do you offer?
Generally our products are offered from 6-12 Months to 13-14 Years for our childrenswear styles. Our women's styles are offered in XS - 4/6, S - 6/8, M - 8/10. For detailed information on sizing, please click our Size Chart.

Do your products fit true to size?
During the development process, our products are subjected to detailed size trials to ensure our garments fit true to size. For example, our 9-10yrs size should fit a 10 year old child, whilst offering a slightly roomier fit for a 9yr old child.

How true to life are the on-screen colours of your products?
Due to the unlimited combinations of screen types, graphics adaptors and software settings, it is difficult to ensure you are seeing our products in a true light. We employ many methods to ensure our on-screen garment colours look as vibrant, rich and as true to life as possible.

I have seen a certain style in a magazine/on a blog/on social media but don't know the style name, can you help?
Yes, if you contact our customer care team at [email protected] they will gladly be of service.

STOCKIST INFORMATION

I’ve bought a garment from a Sunuva retailer, can I return this item directly to you?
Please return your unwanted garments directly to the retailer where you bought the goods from with the original proof of purchase. It is at the retailers discretion to refund or exchange these items in line with their terms and conditions.

Where is my nearest Sunuva retailer?
See our Key Retailers page for your closest location. When you are unable to visit a local retailer we recommend shopping online for the widest choice of styles and sizes.

Which styles does my local stockist carry?
The number of styles each retailer carries vary greatly. We would recommend contacting the retailer directly. The contact details for all our retailers are listed on our Key Retailer page.

MAILING LIST AND COMMUNICATIONS

Does registering with Sunuva mean you will send me marketing information?
No. By registering with Sunuva, you are simply creating an account. As part of the registration process you can choose to subscribe to our email newsletters to hear about specials offers and news. If at any time you wish to change your preferences, you can do so by logging in with your username and password and accessing the "Account" section of our site. You can also unsubscribe from our email newsletters by clicking the "unsubscribe" link at the bottom of each communication.

How can I subscribe to Sunuva email newsletters?
You can subscribe to Sunuva email newsletters by simply entering your email address into the box provided at the bottom of each page of our online website. If you need any further help, you can contact our customer care team at [email protected] or by telephoning +44 (0) 800 7789 789.

Where else can I find out about Sunuva news and products?
Sunuva are present online through InstagramFacebookTwitterPinterest, and also via our Beach Blog. We'd love for you to get in touch, share your holiday snaps and share your thoughts with our online community.

How can I unsubscribe to Sunuva emails?
You can unsubscribe from our email newsletters by clicking the "unsubscribe" link at the bottom of our emails. You cannot unsubscribe from our transactional emails, as these form an important part of the sales process. Alternatively you can contact our customer care team at [email protected] or by telephoning +44 (0) 800 7789 789.

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